How Can We Help?
Our support team is ready to assist you. Reach out via email, WhatsApp, or Telegram — or browse our troubleshooting guides below.
We typically reply within 24 hours
Get in Touch
Contact Support
Choose your preferred way to reach us — we're here to help.
Email Support
For account issues, payment disputes, verification problems, or any detailed enquiry. Include your registered email and a clear description of your issue.
support@earncial.com
Send Email
WhatsApp Support
Quick questions, payment confirmations, screenshot issues? WhatsApp is the fastest way to get a response. Business hours support.
⏰ Mon–Sat · 8am–8pm
Chat on WhatsApp
Telegram Support
Prefer Telegram? Message us directly or join our community channel for announcements, updates, and peer support from other Earncial users.
⏰ Mon–Sat · 8am–8pm
Message on Telegram
Self-Service
FAQ Quick Links
Find instant answers — most questions are already answered in our detailed FAQ.
General Questions
What is Earncial? How does it work? Is it legit?
Earner Guide
Activation, tasks, withdrawals, handle verification
Advertiser Guide
Deposits, posting tasks, managing campaigns
Fees & Payments
Withdrawal fees, activation cost, deposit minimum
Technical Issues
App problems, login issues, page errors
Security & Trust
CAC verification, scam reports, account safety
Self-Help
Common Issues & Fixes
Most problems can be resolved quickly. Select your category below.
Earner Issues
Advertiser Issues
Account Issues
My task submission was rejected — what do I do?
Common reasons for rejection:
- Screenshot is blurry or cropped — your username must be clearly visible
- You used a different account than your verified handle
- You didn't follow the task instructions exactly (e.g. wrong account, wrong page)
- You undid the action before submitting (e.g. unfollowed)
My withdrawal is pending — when will it arrive?
Withdrawals typically arrive within minutes to a few hours. If it's been more than 24 hours:
- Check that your bank account name matches your Earncial registered name exactly
- Confirm your account number is correct in your profile
- Check your bank app for any incoming transfer notifications
My social media handle verification is taking too long
Handle verification normally takes 1–6 hours. If it has been longer:
- Make sure the verification text is still in your profile bio — do not remove it before approval
- Confirm you submitted the correct username (exact match required)
- Check your notifications for any rejection message and reason
I can't see any tasks — why is my task list empty?
Tasks are only shown for platforms where you have a verified and approved handle. If you see no tasks:
- Go to Social Handles and check that at least one handle is approved (green ✅)
- If all handles are pending, wait for approval
- If approved but no tasks show, all available tasks may currently be full — check back later as new tasks are added regularly
My deposit hasn't reflected in my wallet
- Confirm you paid the exact amount shown on Flutterwave — paying less means the transaction fails
- Check your bank statement to confirm money left your account
- Wallet credits are usually instant — wait up to 10 minutes
- If confirmed paid and still not reflected after 30 minutes, email support@earncial.com with your Flutterwave transaction reference number
My task was rejected by admin — why?
Common task rejection reasons:
- The URL is broken, private, or doesn't lead directly to your profile/content
- The task promotes restricted, adult, or prohibited content
- The task description is misleading or incomplete
- The social media platform selected doesn't match the URL provided
How do I get a refund when I delete a task?
When you delete a task:
- Go to Manage Tasks
- Tap the task you want to delete
- Select Delete Task and confirm
- 95% of the remaining unused budget is instantly returned to your wallet
- The 5% covers platform processing charges already applied
I can't log in to my account
- Double-check you're using the email address you registered with
- Try Forgot Password on the sign-in page to reset via email
- Check your spam/junk folder for the reset email
- Make sure Caps Lock is off when entering your password
My account has been banned — what happened?
Accounts are banned for violating our Terms of Service. Common reasons: fake screenshots, multiple accounts, using bots, undoing task actions, or registering under 18. Bans are permanent with no appeal. Do not attempt to create a new account — it will be banned as well. If you believe your ban was a mistake, email support@earncial.com with full details.
How do I update my bank account details?
Go to your Profile / Settings page and update your bank details there. Important:
- Your bank account name must exactly match your registered Earncial name
- Double-check your account number before saving — wrong account numbers can result in lost withdrawals
- If you're having trouble updating, email support with your registered email and the new account details
Still need help?
Our support team is ready. Send us an email and we'll get back to you within 24 hours.
Social Media Support
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