:root {
            --primary:#00aaff; --primary-dark:#008ecc; --primary-light:#e0f2fe;
            --bg-body:#f8faff; --bg-card:#ffffff; --text-main:#1e293b;
            --text-muted:#64748b; --border-color:#e2e8f0;
            --sidebar-width:260px; --header-height:70px; --nav-height:70px;
            --shadow:0 8px 20px rgba(0,0,0,.08); --radius:16px;
            --success:#10b981; --warning:#f59e0b; --danger:#ef4444;
            --chat-bg:#efeae2;
            --bubble-user:#d9fdd3; --bubble-admin:#ffffff;
        }
        body.dark-mode {
            --primary:#53d6ff; --primary-dark:#00aaff; --primary-light:#1e3a4a;
            --bg-body:#0f172a; --bg-card:#1e293b; --text-main:#f1f5f9;
            --text-muted:#94a3b8; --border-color:#334155;
            --shadow:0 8px 20px rgba(0,0,0,.4);
            --chat-bg:#0b141a;
            --bubble-user:#005c4b; --bubble-admin:#202c33;
        }
        *{margin:0;padding:0;box-sizing:border-box;font-family:'Poppins',sans-serif;transition:background .3s,color .3s,border-color .3s;}
        body{background:var(--bg-body);color:var(--text-main);min-height:100vh;display:flex;padding-bottom:var(--nav-height);overflow-x:hidden;}
        a{text-decoration:none;color:inherit;} ul{list-style:none;}

        /* SIDEBAR */
        .sidebar{width:var(--sidebar-width);height:100vh;background:var(--bg-card);position:fixed;top:0;left:0;z-index:1200;border-right:1px solid var(--border-color);display:flex;flex-direction:column;transition:transform .3s;}
        @media(max-width:768px){.sidebar{transform:translateX(-100%);width:280px;}.sidebar.active{transform:translateX(0);box-shadow:0 0 50px rgba(0,0,0,.5);}}
        .sidebar-overlay{display:none;position:fixed;inset:0;background:rgba(0,0,0,.5);z-index:999;backdrop-filter:blur(3px);}
        .sidebar-overlay.active{display:block;}
        .brand{height:var(--header-height);display:flex;align-items:center;padding:0 24px;border-bottom:1px solid var(--border-color);gap:12px;flex-shrink:0;}
        .brand-logo{width:45px;height:45px;overflow:hidden;flex-shrink:0;}
        .brand-logo img{width:100%;height:100%;object-fit:contain;}
        .brand-text{font-size:20px;font-weight:600;color:var(--primary);}
        .sidebar-menu{padding:20px 0;flex:1;overflow-y:auto;}
        .sidebar-menu li{margin-bottom:2px;}
        .menu-item{padding:12px 24px;display:flex;align-items:center;color:var(--text-muted);font-weight:500;border-left:4px solid transparent;}
        .menu-item i{width:25px;font-size:18px;margin-right:12px;}
        .menu-item:hover,.menu-item.active{background:var(--primary-light);color:var(--primary);border-left-color:var(--primary);}
        .sidebar-footer{padding:20px;border-top:1px solid var(--border-color);margin-top:auto;}
        .logout-btn{width:100%;padding:12px;background:rgba(239,68,68,.1);color:#ef4444;border:none;border-radius:8px;cursor:pointer;font-weight:600;display:flex;align-items:center;justify-content:center;gap:10px;}
        .logout-btn:hover{background:#ef4444;color:white;}

        /* MAIN */
        .main-content{margin-left:var(--sidebar-width);min-height:100vh;display:flex;flex-direction:column;width:calc(100% - var(--sidebar-width));flex-grow:1;}
        @media(max-width:768px){.main-content{margin-left:0;width:100%;}}

        /* HEADER */
        .top-header{height:var(--header-height);background:var(--bg-card);display:flex;align-items:center;justify-content:space-between;padding:0 30px;position:sticky;top:0;z-index:900;border-bottom:1px solid var(--border-color);}
        .menu-toggle{display:none;font-size:24px;cursor:pointer;}
        @media(max-width:768px){.menu-toggle{display:block;}}
        .header-logo{display:flex;align-items:center;gap:12px;}
        .header-logo-img{width:40px;height:40px;border-radius:10px;overflow:hidden;}
        .header-logo-img img{width:100%;height:100%;object-fit:contain;}
        .header-brand-text{font-size:23px;font-weight:700;color:var(--primary);}
        .header-right{display:flex;align-items:center;gap:20px;}
        .notif-btn{position:relative;cursor:pointer;display:flex;align-items:center;}
        .notif-btn i{font-size:22px;}
        .notif-badge{position:absolute;top:-8px;right:-8px;background:#ef4444;color:white;border-radius:50%;width:20px;height:20px;display:flex;align-items:center;justify-content:center;font-size:11px;font-weight:600;border:2px solid var(--bg-card);}
        .eye-toggle{background:var(--primary-light);border:none;color:var(--text-main);width:40px;height:40px;border-radius:50%;cursor:pointer;display:flex;align-items:center;justify-content:center;font-size:18px;}

        /* CONTAINER */
        .container{padding:0;max-width:100%;margin:0 auto;width:100%;flex:1;display:flex;flex-direction:column;}
        .page-title-section{padding:25px 30px;background:linear-gradient(135deg,#00aaff 0%,#0077cc 60%,#005fa3 100%);border-bottom:1px solid var(--border-color);position:relative;overflow:hidden;}
        .page-title-section::before{content:'';position:absolute;inset:0;background:url("data:image/svg+xml,%3Csvg width='60' height='60' viewBox='0 0 60 60' xmlns='http://www.w3.org/2000/svg'%3E%3Cg fill='none' fill-rule='evenodd'%3E%3Cg fill='%23ffffff' fill-opacity='0.04'%3E%3Ccircle cx='30' cy='30' r='20'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E");}
        .page-title-section h1{font-size:26px;font-weight:700;color:white;margin-bottom:6px;position:relative;display:flex;align-items:center;gap:12px;}
        .page-title-section p{font-size:14px;color:rgba(255,255,255,.85);position:relative;}
        @media(max-width:768px){.page-title-section{padding:20px 15px;}.page-title-section h1{font-size:22px;}}
        .inner{padding:30px;max-width:1400px;margin:0 auto;width:100%;flex:1;display:flex;flex-direction:column;}
        @media(max-width:768px){.inner{padding:20px 15px;}}

        /* STATS */
        .stats-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(160px,1fr));gap:15px;margin-bottom:25px;}
        @media(max-width:768px){.stats-grid{grid-template-columns:repeat(2,1fr);}}
        .stat-card{background:var(--bg-card);border:1px solid var(--border-color);border-radius:12px;padding:18px;display:flex;align-items:center;gap:12px;box-shadow:var(--shadow);}
        .stat-icon{width:42px;height:42px;border-radius:10px;display:flex;align-items:center;justify-content:center;font-size:18px;color:white;flex-shrink:0;}
        .stat-icon.total{background:#00aaff;} .stat-icon.open{background:#ef4444;}
        .stat-icon.replied{background:#f59e0b;} .stat-icon.closed{background:#10b981;}
        .stat-icon.rating{background:#8b5cf6;}
        .stat-info h4{font-size:20px;font-weight:700;margin-bottom:2px;}
        .stat-info p{font-size:12px;color:var(--text-muted);}

        /* TOOLBAR */
        .toolbar{display:flex;align-items:center;gap:15px;margin-bottom:20px;flex-wrap:wrap;}
        .search-box{flex:1;min-width:250px;position:relative;}
        .search-box input{width:100%;padding:12px 45px 12px 40px;border-radius:10px;border:1px solid var(--border-color);background:var(--bg-card);color:var(--text-main);font-size:14px;outline:none;}
        .search-box input:focus{border-color:var(--primary);box-shadow:0 0 0 3px var(--primary-light);}
        .search-box i.search-icon{position:absolute;left:14px;top:50%;transform:translateY(-50%);color:var(--text-muted);}
        .search-box i.clear-icon{position:absolute;right:14px;top:50%;transform:translateY(-50%);color:var(--text-muted);cursor:pointer;display:none;}
        .search-box i.clear-icon.active{display:block;}
        .filter-select{padding:12px 15px;border-radius:10px;border:1px solid var(--border-color);background:var(--bg-card);color:var(--text-main);font-size:14px;cursor:pointer;outline:none;}
        .btn-new-ticket{background:var(--primary);color:white;border:none;padding:12px 20px;border-radius:10px;cursor:pointer;font-weight:600;font-size:14px;display:flex;align-items:center;gap:8px;}
        .btn-new-ticket:hover{background:var(--primary-dark);}

        /* TABLE */
        .table-card{background:var(--bg-card);border-radius:var(--radius);border:1px solid var(--border-color);box-shadow:var(--shadow);overflow:hidden;margin-bottom:20px;}
        .table-responsive{overflow-x:auto;}
        table{width:100%;border-collapse:collapse;}
        thead{background:var(--bg-body);border-bottom:2px solid var(--border-color);}
        thead th{padding:16px 20px;text-align:left;font-size:12px;font-weight:700;color:var(--text-muted);text-transform:uppercase;letter-spacing:.5px;}
        tbody tr{border-bottom:1px solid var(--border-color);transition:.2s;}
        tbody tr:hover{background:var(--primary-light);}
        tbody td{padding:16px 20px;font-size:14px;}
        .ticket-id{font-family:monospace;font-weight:600;color:var(--primary);cursor:pointer;}
        .ticket-id:hover{text-decoration:underline;}
        .ticket-subject{max-width:300px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;}
        .status-badge{display:inline-flex;align-items:center;gap:6px;padding:4px 12px;border-radius:8px;font-size:11px;font-weight:600;}
        .status-badge.open{background:rgba(239,68,68,.1);color:var(--danger);}
        .status-badge.replied{background:rgba(245,158,11,.1);color:var(--warning);}
        .status-badge.closed{background:rgba(16,185,129,.1);color:var(--success);}
        .btn-view{background:var(--primary);color:white;border:none;padding:8px 16px;border-radius:8px;cursor:pointer;font-size:12px;font-weight:600;display:inline-flex;align-items:center;gap:6px;}
        .btn-view:hover{background:var(--primary-dark);}

        /* PAGINATION */
        .pagination{display:flex;align-items:center;justify-content:space-between;padding:20px;background:var(--bg-card);border-top:1px solid var(--border-color);flex-wrap:wrap;gap:15px;}
        .pagination-info{font-size:13px;color:var(--text-muted);}
        .pagination-controls{display:flex;align-items:center;gap:10px;}
        .page-btn{padding:8px 14px;border-radius:8px;border:1px solid var(--border-color);background:var(--bg-card);color:var(--text-main);cursor:pointer;font-size:13px;font-weight:600;}
        .page-btn:hover{background:var(--primary-light);border-color:var(--primary);color:var(--primary);}
        .page-btn:disabled{opacity:.5;cursor:not-allowed;}
        .page-btn.active-page{background:var(--primary);color:white;border-color:var(--primary);}

        /* ════════════════════════════════════
           WHATSAPP CHAT MODAL
        ════════════════════════════════════ */
        .chat-modal{display:none;position:fixed;inset:0;z-index:9999;flex-direction:column;background:var(--chat-bg);background-image:url("data:image/svg+xml,%3Csvg width='60' height='60' viewBox='0 0 60 60' xmlns='http://www.w3.org/2000/svg'%3E%3Cg fill='none' fill-rule='evenodd'%3E%3Cg fill='%2300aaff' fill-opacity='0.03'%3E%3Cpath d='M36 34v-4h-2v4h-4v2h4v4h2v-4h4v-2h-4zm0-30V0h-2v4h-4v2h4v4h2V6h4V4h-4zM6 34v-4H4v4H0v2h4v4h2v-4h4v-2H6zM6 4V0H4v4H0v2h4v4h2V6h4V4H6z'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E");}
        .chat-modal.active{display:flex;}

        /* Chat Header */
        .cm-header{height:64px;background:var(--bg-card);border-bottom:1px solid var(--border-color);display:flex;align-items:center;justify-content:space-between;padding:0 16px;flex-shrink:0;gap:10px;}
        .cm-left{display:flex;align-items:center;gap:10px;min-width:0;flex:1;}
        .cm-back{width:36px;height:36px;border-radius:50%;background:var(--primary-light);color:var(--primary);border:none;cursor:pointer;font-size:15px;display:flex;align-items:center;justify-content:center;flex-shrink:0;}
        .cm-back:hover{background:var(--primary);color:white;}
        .cm-avatar{width:42px;height:42px;border-radius:50%;background:var(--primary);color:white;display:flex;align-items:center;justify-content:center;font-weight:700;font-size:17px;flex-shrink:0;}
        .cm-meta{min-width:0;flex:1;}
        .cm-meta-top{display:flex;align-items:center;gap:7px;flex-wrap:wrap;}
        .cm-name{font-size:15px;font-weight:700;white-space:nowrap;}
        .cm-id-pill{font-size:11px;font-weight:600;background:var(--primary-light);color:var(--primary);padding:2px 9px;border-radius:20px;white-space:nowrap;}
        .cm-status-pill{font-size:10px;font-weight:700;padding:2px 8px;border-radius:10px;}
        .cm-subject{font-size:12px;color:var(--text-muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin-top:2px;}
        .cm-actions{display:flex;gap:6px;flex-shrink:0;}
        .cm-btn{height:34px;padding:0 11px;border-radius:8px;border:none;cursor:pointer;font-size:12px;font-weight:600;display:flex;align-items:center;gap:5px;white-space:nowrap;}
        .cm-btn-copy{background:var(--primary-light);color:var(--primary);}
        .cm-btn-copy:hover{background:var(--primary);color:white;}
        .cm-btn-close{background:rgba(239,68,68,.1);color:#ef4444;}
        .cm-btn-close:hover{background:#ef4444;color:white;}
        @media(max-width:500px){.cm-btn span{display:none;}.cm-btn{width:34px;padding:0;border-radius:50%;justify-content:center;}}

        /* Messages */
        .cm-body{flex:1;overflow-y:auto;padding:16px;display:flex;flex-direction:column;gap:3px;}
        .cm-body::-webkit-scrollbar{width:5px;}
        .cm-body::-webkit-scrollbar-thumb{background:rgba(0,0,0,.15);border-radius:3px;}
        .date-divider{align-self:center;background:rgba(0,0,0,.06);color:var(--text-muted);font-size:11px;padding:4px 14px;border-radius:10px;margin:8px 0;}
        .msg-row{display:flex;margin-bottom:2px;}
        .msg-row.from-user{justify-content:flex-end;}
        .msg-row.from-admin{justify-content:flex-start;}
        .bubble{max-width:70%;padding:9px 13px 6px;border-radius:10px;font-size:13.5px;line-height:1.55;box-shadow:0 1px 2px rgba(0,0,0,.1);}
        .msg-row.from-user  .bubble{background:var(--bubble-user); border-radius:10px 0 10px 10px;}
        .msg-row.from-admin .bubble{background:var(--bubble-admin);border-radius:0 10px 10px 10px;border:1px solid var(--border-color);}
        .bubble img{max-width:220px;border-radius:8px;display:block;margin-bottom:6px;cursor:zoom-in;}
        .bubble-meta{display:flex;justify-content:flex-end;align-items:center;gap:4px;margin-top:3px;}
        .bubble-time{font-size:10px;color:var(--text-muted);}
        .bubble-ticks{font-size:11px;color:#53bdeb;}

        /* Input */
        .cm-input-area{padding:10px 14px;background:var(--bg-card);border-top:1px solid var(--border-color);flex-shrink:0;position:relative;}
        .cm-img-strip{display:none;margin-bottom:8px;padding:8px;background:var(--bg-body);border-radius:10px;align-items:center;gap:10px;}
        .cm-img-strip img{width:52px;height:52px;object-fit:cover;border-radius:8px;}
        .cm-img-strip button{background:rgba(239,68,68,.12);border:none;color:#ef4444;border-radius:50%;width:24px;height:24px;cursor:pointer;font-size:11px;display:flex;align-items:center;justify-content:center;}
        .cm-img-strip span{font-size:12px;color:var(--text-muted);}
        .cm-bar{display:flex;align-items:flex-end;gap:8px;}
        .cm-bar textarea{flex:1;padding:11px 14px;border-radius:24px;border:1.5px solid var(--border-color);background:var(--bg-body);color:var(--text-main);font-size:14px;font-family:'Poppins',sans-serif;resize:none;max-height:120px;line-height:1.5;}
        .cm-bar textarea:focus{outline:none;border-color:var(--primary);}
        .ic{width:44px;height:44px;border-radius:50%;border:none;cursor:pointer;display:flex;align-items:center;justify-content:center;font-size:17px;flex-shrink:0;}
        .ic-emoji{background:var(--bg-body);color:var(--text-muted);}
        .ic-emoji:hover{color:var(--primary);}
        .ic-attach{background:var(--bg-body);color:var(--text-muted);}
        .ic-attach:hover{color:var(--primary);}
        .ic-send{background:var(--primary);color:white;}
        .ic-send:hover{background:var(--primary-dark);}

        /* Emoji Picker */
        .emoji-picker{position:absolute;bottom:74px;left:14px;background:var(--bg-card);border:1px solid var(--border-color);border-radius:16px;box-shadow:0 8px 32px rgba(0,0,0,.15);padding:12px;width:310px;z-index:300;display:none;}
        .emoji-picker.open{display:block;}
        .ep-cats{display:flex;gap:4px;margin-bottom:10px;overflow-x:auto;}
        .ep-cats::-webkit-scrollbar{display:none;}
        .ep-cat{padding:5px 9px;border-radius:8px;cursor:pointer;font-size:16px;background:transparent;border:none;}
        .ep-cat.active,.ep-cat:hover{background:var(--primary-light);}
        .ep-grid{display:grid;grid-template-columns:repeat(8,1fr);gap:2px;max-height:170px;overflow-y:auto;}
        .ep-emoji{font-size:19px;padding:5px;border-radius:6px;cursor:pointer;text-align:center;background:none;border:none;}
        .ep-emoji:hover{background:var(--primary-light);transform:scale(1.2);}

        /* Lightbox */
        .lightbox{display:none;position:fixed;inset:0;background:rgba(0,0,0,.92);z-index:99999;align-items:center;justify-content:center;}
        .lightbox.open{display:flex;}
        .lightbox img{max-width:90vw;max-height:90vh;border-radius:12px;}
        .lightbox-close{position:absolute;top:20px;right:20px;background:rgba(255,255,255,.1);border:none;color:white;border-radius:50%;width:44px;height:44px;font-size:20px;cursor:pointer;display:flex;align-items:center;justify-content:center;}

        /* NEW TICKET MODAL */
        .modal-overlay{display:none;position:fixed;inset:0;background:rgba(0,0,0,.7);z-index:3000;align-items:center;justify-content:center;backdrop-filter:blur(3px);}
        .modal-overlay.active{display:flex;}
        .modal{background:var(--bg-card);border-radius:var(--radius);width:90%;max-width:550px;max-height:90vh;overflow-y:auto;box-shadow:0 20px 60px rgba(0,0,0,.3);animation:slideUp .3s;}
        @keyframes slideUp{from{opacity:0;transform:translateY(20px)}to{opacity:1;transform:translateY(0)}}
        .modal-header{padding:22px 24px;border-bottom:1px solid var(--border-color);display:flex;align-items:center;justify-content:space-between;}
        .modal-header h3{font-size:18px;}
        .modal-close{background:transparent;border:none;font-size:24px;color:var(--text-muted);cursor:pointer;width:32px;height:32px;display:flex;align-items:center;justify-content:center;border-radius:6px;}
        .modal-close:hover{background:rgba(239,68,68,.1);color:var(--danger);}
        .modal-body{padding:24px;}
        .form-group{margin-bottom:20px;}
        .form-label{display:block;font-size:12px;font-weight:600;color:var(--text-muted);margin-bottom:8px;text-transform:uppercase;letter-spacing:.5px;}
        .form-input,.form-select,.form-textarea{width:100%;padding:12px 14px;border-radius:10px;border:1px solid var(--border-color);background:var(--bg-body);color:var(--text-main);font-size:14px;outline:none;font-family:'Poppins',sans-serif;}
        .form-input:focus,.form-select:focus,.form-textarea:focus{border-color:var(--primary);box-shadow:0 0 0 3px var(--primary-light);}
        .form-textarea{resize:vertical;min-height:120px;}
        .file-upload input{display:none;}
        .file-upload label{display:block;padding:12px 14px;border-radius:10px;border:2px dashed var(--border-color);background:var(--bg-body);color:var(--text-muted);font-size:13px;cursor:pointer;text-align:center;}
        .file-upload label:hover{border-color:var(--primary);background:var(--primary-light);color:var(--primary);}
        .file-name{font-size:12px;color:var(--text-main);margin-top:6px;display:none;}
        .file-name.active{display:block;}
        .modal-footer{padding:18px 24px;border-top:1px solid var(--border-color);display:flex;gap:12px;justify-content:flex-end;}
        .btn-cancel{padding:12px 24px;border-radius:10px;border:1px solid var(--border-color);background:transparent;color:var(--text-main);font-size:14px;font-weight:600;cursor:pointer;}
        .btn-submit{padding:12px 24px;border-radius:10px;border:none;background:var(--primary);color:white;font-size:14px;font-weight:600;cursor:pointer;display:flex;align-items:center;gap:8px;}
        .btn-submit:hover{background:var(--primary-dark);}
        .btn-submit:disabled{opacity:.5;cursor:not-allowed;}

        /* BOTTOM NAV */
        .bottom-nav {
            position: fixed;
            bottom: 0;
            left: 0;
            right: 0;
            height: var(--nav-height);
            background: var(--bg-card);
            border-top: 1px solid var(--border-color);
            display: flex;
            justify-content: space-around;
            align-items: center;
            z-index: 1000;
            padding: 0 20px;
            box-shadow: 0 -5px 20px rgba(0,0,0,0.1);
        }
        .nav-item {
            display: flex;
            flex-direction: column;
            align-items: center;
            justify-content: center;
            gap: 5px;
            color: var(--text-muted);
            cursor: pointer;
            padding: 10px 15px;
            border-radius: 10px;
            transition: 0.3s;
            flex: 1;
            max-width: 80px;
        }
        .nav-item i { font-size: 22px; }
        .nav-item span { font-size: 11px; font-weight: 500; }
        .nav-item.active, .nav-item:hover { color: var(--primary); background: var(--primary-light); }

        /* LOGOUT MODAL */
        .logout-modal{display:none;position:fixed;inset:0;background:rgba(0,0,0,.7);z-index:3000;align-items:center;justify-content:center;backdrop-filter:blur(3px);}
        .logout-modal.active{display:flex;}

        /* TOAST */
        .toast-container{position:fixed;top:20px;right:20px;z-index:4000;display:flex;flex-direction:column;gap:10px;}
        .toast{background:var(--bg-card);border-radius:12px;padding:14px 18px;min-width:260px;box-shadow:var(--shadow);display:flex;align-items:center;gap:12px;animation:slideInRight .3s;border:1px solid var(--border-color);}
        .toast.success{border-left:4px solid var(--success);}
        .toast.error{border-left:4px solid var(--danger);}
        .toast.info{border-left:4px solid var(--primary);}
        .toast i{font-size:18px;}
        .toast.success i{color:var(--success);}.toast.error i{color:var(--danger);}.toast.info i{color:var(--primary);}
        .toast p{font-size:13px;color:var(--text-muted);margin:0;flex:1;}
        @keyframes slideInRight{from{transform:translateX(100%);opacity:0}to{transform:translateX(0);opacity:1}}

        .menu-group-label {
            padding: 16px 24px 5px;
            font-size: 10px;
            font-weight: 700;
            letter-spacing: 1.2px;
            text-transform: uppercase;
            color: var(--text-muted);
            opacity: 0.55;
            pointer-events: none;
            user-select: none;
            list-style: none;
        }